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Privacy Policy for Three Sixty Holiday Homes

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Effective Date: 30th September 2024

 

Three Sixty Holiday Homes ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.threesixtyholidayhomes.co.uk) or engage with our services. Please take a moment to read this policy to understand how we handle your personal data.

 

1. Who We Are

Three Sixty Holiday Homes is a premium property management company based on the Isle of Wight, specialising in changeover, maintenance, management, and caretaker services for properties on the Isle of Wight. Our registered office is located on the Isle of Wight, and we can be contacted at:

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2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: Name, address, email address, phone number, and other details you provide when contacting us or using our services.

  • Property Information: Details about your Isle of Wight property that you provide to us in relation to our services, including address, property type, and specific service requirements.

  • Payment Information: Billing details and transaction information if you engage our services.

  • Website Usage Data: Information about your visits to our website, such as IP address, browser type, and pages viewed, which helps us improve our website and services.

 

3. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To Provide Our Services: To manage and deliver our property management services, including changeovers, maintenance, management, and caretaker services.

  • To Communicate with You: To respond to your enquiries, confirm bookings, and provide updates on services.

  • To Process Payments: To manage billing and payments for services provided.

  • To Improve Our Website and Services: To understand how visitors use our website and enhance its functionality.

  • To Comply with Legal Obligations: To fulfil our legal, accounting, and regulatory responsibilities.

 

4. Sharing Your Information

We will not share your personal data with third parties except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., maintenance contractors, IT support). These providers are required to keep your information confidential and use it only for the purposes of assisting us.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to a legal request, such as a court order.

We do not sell or rent your personal data to any third parties.

 

5. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

 

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements.

 

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have certain rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.

  • Rectification: You have the right to request that we correct any inaccurate or incomplete data.

  • Erasure: You have the right to request that we delete your personal data, subject to certain conditions.

  • Restriction of Processing: You have the right to request that we restrict the processing of your data in certain circumstances.

  • Objection: You have the right to object to the processing of your personal data in certain circumstances.

  • Data Portability: You have the right to request that we transfer your personal data to another organisation, or directly to you, where technically feasible.

If you wish to exercise any of these rights, please contact us at enquiries@islandholidayhomeservices.co.uk. We will respond to your request within one month.

 

8. Cookies

Our website uses cookies to enhance your browsing experience. For more information about the cookies we use and how you can manage them, please refer to our Cookie Policy.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Three Sixty Holiday Homes
Email: enquiries@islandholidayhomeservices.co.uk
Phone: 07969016902

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By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

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